Terms and Conditions of Use
Learnera
Welcome to Learnera. These Terms and Conditions explain how our website, platform, and services work, and what you agree to when you use them.
By visiting our website, creating an account, buying a course, redeeming an offer, or using any part of our platform, you agree to these Terms.
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Name | Learnera |
Website/platform | learnera.co.uk |
Contact Email | support@@learnera.co.uk |
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1. About these Terms
1.1
These Terms apply to anyone using Learnera, including visitors, learners, account holders, instructors, and anyone accessing courses, offers, certificates, or related services through our website or platform.
1.2
By using Learnera, you confirm that you have read and accepted these Terms. If you do not agree with them, please do not use the platform or purchase any service.
1.3
We may update these Terms from time to time. Any changes will take effect from the date they are published on our website, unless we state otherwise.
2. What Learnera provides
2.1
Learnera offers online learning services. These may include paid courses, free courses, digital resources, learner support, certificate services, promotional offers, and instructor-related services.
2.2
The information shown on a course page, offer page, checkout page, or related service page forms part of that service description. This may include price, access period, course format, completion requirements, certificate details, or offer conditions.
2.3
We may update, improve, pause, replace, or remove parts of the platform or services where this is reasonably needed for technical, educational, operational, legal, or commercial reasons.
3. Accounts and registration
3.1
Some parts of Learnera may be available without an account, but you may need to register to enrol, purchase, redeem, or access certain services.
3.2
You must provide accurate and up-to-date information when creating your account or placing an order.
3.3
You are responsible for keeping your login details secure and for activity that takes place through your account, unless you have told us that your account may have been accessed without permission.
3.4
You should contact us as soon as possible if you believe your account has been misused or compromised.
3.5
We may suspend or close an account if we reasonably believe there has been fraud, misuse, a breach of these Terms, or behaviour that could affect Learnera, its learners, instructors, staff, partners, or systems.
4. Â Purchase, Fees, and Payment
4.1
Prices are shown on the website or at checkout. We may change prices, promotions, or offers at any time unless a purchase has already been completed.
4.2
Payment must usually be made in full at the time of purchase unless we have clearly agreed another arrangement.
4.3
We may use third-party payment providers to process transactions. When you make a payment, their terms and privacy practices may also apply.
4.4
If a payment fails, is reversed, disputed, or charged back, we may pause access to the related course or service until the issue is resolved.
4.5
Some services, such as certificate orders, upgraded options, or other extras, may carry separate charges. These will be shown on the relevant page or during checkout.
5. Access to Courses and Memberships
5.1
Access to a course or service is provided for the period stated on the relevant page, order confirmation, learner dashboard, voucher terms, or promotional offer.
5.2
Access to the platform may depend on your device, browser, internet connection, and other technical factors outside our control.
5.3
To protect platform performance and fair access for all users, we may apply reasonable usage limits where needed.
5.4
We may make updates to course content, lesson order, assessments, platform design, support methods, or instructor arrangements, as long as the main learning service described to you is still provided.
5.5
We work to keep Learnera running smoothly, but we cannot promise uninterrupted or error-free access at all times.
6. Certificates, assessments, and course completion
6.1
Where a certificate is offered, it will usually only be issued once the stated course requirements have been completed successfully.
6.2
Assessment outcomes, completion status, and certificate eligibility are based on the rules shown on the relevant course or service page.
6.3
We may refuse, withhold, correct, cancel, or reissue a certificate where we reasonably believe it was issued in error, connected to misuse, or obtained in breach of these Terms.
6.4
A Learnera certificate shows course completion. It does not automatically mean employment, regulated status, formal qualification recognition, or professional approval unless we clearly say so in writing.
6.5
You are responsible for making sure that the personal details you submit for any certificate or related service are correct.
7. Offers, vouchers, refunds, and cancellations
7.1
From time to time, Learnera may offer free courses, discount codes, promotional enrolment, or voucher-based access. These must be used in line with the terms shown for that specific offer.
7.2
Promotions may be restricted by course, timeframe, user type, redemption route, or availability, and may not be transferable unless we state otherwise.
7.3
Unless a course or promotion says something different, you may request cancellation within 14 days of purchase, provided the digital content has not been significantly accessed, completed, redeemed, downloaded, or otherwise used.
7.4
Where a course or digital service has already been substantially used, we may refuse a refund where this is fair and reasonable.
7.5
Certificate orders and personalised services may not be refundable once processing has started, unless the law says otherwise or the issue was caused by us.
7.6
If Learnera cancels a paid service before it has been provided, our responsibility will normally be limited to refunding what you paid for that affected service.
7.7
Any correction, replacement, transfer, exchange, or upgrade is offered at our discretion and may involve further checks, availability limits, or additional charges.
8. Using Learnera properly
8.1
You must not use Learnera in a way that is unlawful, abusive, misleading, harmful, fraudulent, defamatory, or disruptive.
8.2
You must not copy, share, resell, scrape, reproduce, reverse engineer, or commercially exploit our platform, course materials, downloads, certificates, branding, or systems unless we have given written permission.
8.3
You must not upload viruses, malicious code, spam, corrupted files, or anything else that could damage the platform or affect other users.
8.4
You must not try to bypass security, interfere with performance, or gain unauthorised access to accounts, systems, or data.
8.5
If we reasonably believe these rules have been broken, we may remove content, restrict access, suspend services, or close accounts.
9. Ownership of content
9.1
All intellectual property rights in the Learnera website, platform, course materials, downloads, text, graphics, designs, branding, and related content belong to Learnera or its licensors unless stated otherwise.
9.2
When you access our content, you receive a limited, personal, non-transferable, non-exclusive licence to use it for your own learning only.
9.3
You must not copy, adapt, publish, distribute, sell, or create derivative versions of our content without our prior written permission.
9.4
If you send us feedback, reviews, assignments, instructor materials, or other submissions, you confirm that you have the right to share them and that they do not infringe anyone else’s rights.
9.5
You give us permission to use, host, reproduce, adapt, and display submitted material where reasonably needed to run, improve, support, or promote our services, in line with applicable law and our Privacy Policy.
10. Privacy and Data Protection
10.1
We handle personal information in line with our Privacy Policy and applicable data protection law.
10.2
Our Privacy Policy explains what information we collect, why we collect it, how we use it, and when we may share it.
10.3
You are responsible for making sure the personal information you provide to us is accurate and kept up to date.
11. Platform Availability and Technical Support
11.1
We aim to keep Learnera available, stable, and useful, but we cannot guarantee that the platform will always be uninterrupted, secure, or free from errors.
11.2
We may carry out maintenance, repairs, updates, or improvements from time to time, and this may temporarily affect access.
11.3
Support may be offered through email, forms, help resources, or other channels we choose to provide. We are not responsible for problems caused by unsupported devices, weak internet connections, third-party software, or user error.
12. Liability
12.1
Nothing in these Terms excludes or limits liability where the law does not allow that, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
12.2
To the fullest extent allowed by law, Learnera will not be liable for indirect, special, incidental, or consequential losses, including loss of profit, business, data, goodwill, or opportunity.
12.3
Our course content is provided for learning purposes. Unless we clearly state otherwise, it should not be treated as legal, medical, financial, regulatory, or other professional advice.
12.4
Where the law allows, our total liability in relation to a service will not exceed the amount you paid us for that service in the 12 months before the issue arose.
13. Ending access
13.1
We may suspend or terminate access if you materially breach these Terms, misuse the platform, fail to make payment, misuse vouchers or instructor access, or behave in a way that could harm Learnera or others connected to the platform.
13.2
You may stop using Learnera at any time.
13.3
Ending access does not affect any rights or responsibilities that already arose before that point, including payment duties and content protection rules.
14. General legal points
14.1
These Terms, together with our Privacy Policy and any course-specific, instructor-specific, or promotion-specific rules, form the full agreement between you and Learnera in relation to the services.
14.2
If any part of these Terms is found to be invalid or unenforceable, the rest will continue to apply.
14.3
If we do not enforce a provision straight away, that does not mean we have waived it.
14.4
We may transfer our rights or responsibilities under these Terms where reasonably necessary, as long as doing so does not materially disadvantage you.
14.5
You may not transfer your rights or obligations under these Terms without our written consent.
15. Governing law and contact
15.1
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction unless mandatory law says otherwise.
15.2
Questions about these Terms, your account, a purchase, refund, or course access can be sent to support@learnera.co.uk or +447478023018.
